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Frequently Asked Questions Rock Chalk Rewards

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What happens if I lose my card?
How do I collect my gifts?
Is Men's Basketball or Football included in this program?
If I forget my card at one game can I still get the points for being there?
When do you stop scanning Rock Chalk Rewards cards at games?
How else can I earn points?
 
What happens if I lose my card?
If you lose your card, please contact rockchalkrewards@ku.edu and you will be able to purchase a replacement card for $1.00. The points you have collected will be transferred to your new card.

How do I collect my gifts?
Once you reach a new prize level you account provided on your registration. You will also be instructed on where and when to pick up your gift.

Is Men's Basketball or Football included in this program?
Yes, by purchasing an All-Sports Combo pack you will receive 2 RCR points. The individual games are not included in the program, which means no scanning will be done at these events.

How else can I earn points?
Jr. Williams Fund members receive 2 points towards their Rock Chalk Rewards total for being a Jr. Williams Fund member (Rock Chalk Rewards points are not associated with the Williams Fund priority point system).

If I forget my card at one game can I still get the points for being there?
No, you must have your RCR card to receive points.

When do you stop scanning Rock Chalk Rewards cards at games?
Typically, Rock Chalk Rewards cards will be scanned throughout the first half of each game. See below for the times when scanning will end for each event. If you leave before this time during any contest your point for that event may be subtracted.

Volleyball: End of game two.
Soccer: End of the first half.
Women's Basketball: End of the first half.
Baseball: End of the 5th inning.
Softball: End of the 4th inning.

Times for select cross country, golf, rowing, swimming and diving, tennis and track and field events will be announced before each event.

 
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